Shipping:
We offer and free standard international shipping on orders over $150 and free standard shipping on U.S. orders over $50.
Processing usually takes 2-3 business days for in stock items and 5-7 business days for presale items. USPS standard shipping takes approximately 2-7 business days for domestic deliveries. Standard international shipping takes approximately 7-15 business days.
For international orders, customs clearance is not included at checkout. You may have to pay the carrier duties and taxes when you receive the packages.
All shipping costs are non-refundable.
It is vitally important for you to provide a correct name and address to ensure smooth delivery. If your package is returned to us for any reason, you will be responsible for paying for the package to be sent out again.
For any further questions please email: service@eloisecollections.com
Please note all delivery times are estimates provided by the shipping courier and cannot be guaranteed.
Returns:
You can return or exchange your order within 5 days after receiving. But sale items and earrings cannot be returned or exchange. All jewelry must be returned unworn and in their original condition and packaging.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To start a return, you can contact us at service@eloisecollections.com. If your return is accepted, we’ll send you an email about mailing your package back to us. Items sent back to us without first requesting a return will not be accepted.
Eloise Collections holds the right to deny a return if the product returned does not meet our return policy requirements. The refund will be processed after we received your return. You will receive the refund over the payment method you chose at checkout.
Eloise Collections will not cover the shipping costs for returns. We are not responsible for lost returns sent without tracking.
You can always contact us for any return questions at service@eloisecollections.com.
Exchange:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.